Quality Management
Quality management workflows for issues, corrective actions, root cause analysis, verification, and continuous improvement.
Quality Management Templates(11)
Supplier Corrective Action Request Workflow
Enables a quality team to raise a Supplier Corrective Action Request, capture the nonconformance and containment requested, obtain the supplier's root cause and CAPA response with due dates, review and record a decision to accept or reject the response, verify effectiveness of accepted actions, and notify the requester and supplier when the SCAR is closed.
Equipment Calibration Workflow
Manages the end-to-end calibration process for quality-controlled equipment: intake of equipment due for calibration, performing calibration, recording pass/fail results, handling in-tolerance certification vs out-of-tolerance impact assessment and repair, and notifying the equipment owner of the outcome.
Deviation Management Workflow
Manages the lifecycle of a quality deviation: intake and containment by the reporter, severity classification by quality, root cause investigation and corrective actions for major deviations, disposition approval by a quality reviewer, and closure notification to the reporter.
Quality Change Control Workflow
Manages a controlled quality change from initial request through quality review, risk-based approval (quality reviewer for low risk, quality manager for high risk), implementation with training if required, verification, and closure, with rejection returning the change to the requester with reasons and notifications to the requester at approval and closure.
Supplier Performance Review Workflow
Enables procurement teams to periodically evaluate suppliers: reviewers rate delivery, quality, service and compliance; the workflow computes a score, invites the supplier to respond, has a manager assess scores and response with a recommendation (continue, improve, escalate), records improvement actions, and notifies the supplier of the outcome.
Root Cause Analysis Workflow
Captures a recurring incident or defect from the reporting owner, assigns an investigation team to identify contributing factors and root cause, define corrective/preventive actions with owners and due dates, conducts an effectiveness review, and on approval closes the analysis and notifies the owner.
Internal Audit Workflow
Plans, executes, and closes internal audits: lead auditor defines scope and schedule, auditor performs fieldwork and records findings, the audited area supplies management responses and corrective actions, the report is approved, corrective actions are followed up and verified, and stakeholders are notified on closure.
Quality Inspection Workflow
Manages the quality inspection lifecycle: an inspector logs the item/location, inspection type and criteria, performs the inspection recording measurements and findings, and the record is closed on pass or routed through defect logging, corrective action and mandatory re-inspection on fail, with the requester notified of the outcome.
Nonconformance Management Workflow
Captures nonconformance reports (source, requirement, description, affected item, containment), routes them for review and disposition, assigns corrective action with root cause where required, verifies effectiveness, and closes with a category for trend reporting.
Warranty Claim Workflow
End-to-end workflow for support teams to intake, validate, assess, approve, and resolve product warranty claims. Captures product and fault details from the customer, validates eligibility, has a technician recommend a remedy (repair/replace/refund), routes for manager approval, executes fulfilment or refund, and notifies the customer of the outcome.
Corrective Action Workflow
End-to-end corrective action process covering issue identification, immediate containment, root cause investigation, corrective action planning with approvals, implementation, effectiveness verification, and formal closure.