Workflow Template
Customer Credit Application Workflow
Captures a business customer's trade-credit application (business/billing details, trade references, supporting documents), runs finance risk checks, and routes to approve, approve-with-conditions, or decline. Approved accounts are set up with terms and the customer notified; declines are emailed and closed.
Trade credit applications get stuck between finance, sales, and manual risk checks, leaving customers waiting and staff chasing paperwork. This workflow captures business and billing details, trade references, and supporting documents, runs the credit risk review, then routes each application to approve, approve-with-conditions, or decline. Finance and credit control teams run it, with approved accounts set up on terms automatically and customers notified at every stage.
Business Outcomes
- Cut credit application turnaround time from days to hours
- Eliminate manual status chasing with automatic customer notifications
- Standardise risk review so every application gets the same checks
- Reduce declined-account rework by capturing complete documentation upfront
- Give finance full visibility into every application's status and decision history
Workflow Steps
Steps
- 1Create Credit Application Recordcreate record
Registers the submitted credit application as a record.
- 2Set Status to Receivedupdate record
Marks the application as received.
- 3Send Application Receipt Confirmationsend email
Confirms receipt of the application to the customer.
- 4Run Credit Checks and Risk Reviewcreate task
Finance team runs required credit checks, reviews trade references and documents, and records a decision.
- 5Set Status to Under Reviewupdate record
Persists risk review outputs and marks the application under review pending final routing.
- 6Route on Credit Decision
Routes the application based on the finance team's credit decision.
credit_decision: "Approve"→Set Up Account With Approved Termscredit_decision: "Approve with Conditions"→Set Up Account With Conditional Termscredit_decision: "Decline"→Set Status to DeclinedDefault→End - 7Set Up Account With Approved Termsupdate record
Marks the application as approved with the agreed credit limit and terms.
- 8Set Up Account With Conditional Termsupdate record
Marks the application as approved with conditions attached to the credit terms.
- 9Email Customer - Approvedsend email
Notifies the customer their trade credit account has been approved and is active.
- 10Email Customer - Approved with Conditionssend email
Notifies the customer their account is approved subject to stated conditions.
- 11Set Status to Declinedupdate record
Marks the application as declined.
- 12Email Customer - Declinedsend email
Notifies the customer that their credit application was declined and closes the application.
Fields
- Business Legal Name*
- Business Registration / ABN Number*
- Primary Contact Name*
- Contact Email*
- Contact Phone*
- Billing Address*
- +14 more fields
Forms
Trade Credit Application
13 fields
Data Views
All Credit Applications
business_name, requested_credit_limit, application_status, credit_decision +2 more
Dashboard Widgets
Recommended integrations
Setup the following integrations to extend workflow capability.
Send email in the workflow
AWS SES
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FAQs
How do I set up the Trade Credit Application Workflow?
Publish the template inside assess.one and it's live immediately. You then customise the fields, risk check steps, and approval routing to match your credit policy before your team starts using it.
How long does implementation take?
Publishing takes minutes, not weeks. Once it's live, your team can start submitting and processing trade credit applications straight away, no installation or IT project required.
Can I customise the credit risk checks and decision routing?
Yes. You can edit the risk review step, adjust the criteria that trigger approve, approve-with-conditions, or decline outcomes, and change who reviews each application, all directly inside assess.one.
Who needs access to this workflow?
Typically sales or account managers submit applications, credit control or finance run the risk review and decision, and account setup staff action approved terms. You control exactly who sees and acts on each step through roles in assess.one.
What happens when an application is approved with conditions?
The workflow routes it to a separate account setup step for conditional terms, then automatically emails the customer with the conditions attached. Status updates to reflect the conditional approval so everyone can track it.
What happens if an application is declined?
The status is set to declined, the customer receives an automatic decline email, and the record closes. No manual follow-up is needed to notify the customer or close the file.
Does this workflow support compliance and audit requirements?
Every status change, document upload, and decision is recorded against the application in assess.one, giving you a clear audit trail. You can also add extra approval steps or sign-off requirements if your compliance policy needs them.
Can I connect this workflow to email or Slack notifications?
Yes. Email and Slack notifications are configured directly inside assess.one, so customer receipts, internal alerts, and decision emails send automatically without any third-party setup.
What documents can customers submit with their application?
The application record supports supporting documents alongside business, billing, and trade reference details. You can adjust required fields and document types to match your own credit policy.
Ready to use this workflow?
Create a free account and customise this workflow for your business.