Credit Limit Approval Workflow

How do I set up this workflow for my team?

Publish the template in your workspace and it's ready to run immediately, no installation needed. You'll want to assign the finance reviewer, credit manager, and finance director as members so tasks route to the right people. The $50,000 threshold and email content can be adjusted to match your policies.

How long does it take to get this running?

Since it's a ready-to-use template, a workspace can publish it and start accepting credit limit requests within minutes. There's no development project or setup delay involved. You may want to spend a little extra time assigning the right team members to the risk review and approval tasks first.

Who is involved in reviewing and approving a request?

Finance completes the risk review, recording a risk rating, recommendation, recommended limit, conditions, review date and comments. Depending on the requested amount and finance's recommendation, the request then goes to either the credit manager (for requests of $50,000 or less) or the finance director (for requests over $50,000) for approval.

What happens if finance recommends declining the request?

If finance's recommendation is Decline, the workflow sets the record status to Declined and emails the requester with finance's comments, regardless of the requested amount. This happens before the request reaches the credit manager or finance director, so no further approval step is triggered.

How does the workflow decide who approves the request?

After the finance risk review, the workflow checks the requested credit limit. Requests over $50,000 are routed to the finance director for approval, while requests of $50,000 or less go to the credit manager. Each path sets a distinct status so anyone viewing the record knows exactly where it stands.

What does the requester see throughout the process?

The requester gets an acknowledgement email with their reference number as soon as they submit the request. They then receive an email at the outcome of each stage — a decline notice with finance's comments, a decline notice from the director or credit manager, or an approval email with the approved limit, conditions and review date.

Can I change the approval thresholds or add more approval levels?

Yes. You can describe the change you want in plain English, or edit the routing steps directly in the workflow editor. Earlier versions are kept, so you can review what changed if needed.

Where is the risk review information stored?

Because the workflow waits for the Finance Risk Review task, everything entered there — risk rating, recommendation, recommended limit, conditions, review date and comments — is saved directly on the record. This data stays visible in the record timeline alongside the approval decisions that follow.

Does the requester need an account to submit a request?

No. Requesters submit their credit limit request through a public request form, providing details like customer, requested limit, current exposure and payment history. They receive all follow-up communication by email and never need to log in.

How do I track the status of requests in progress?

Every request becomes a record with a reference number, a status, and a timeline of what happened. Table views and dashboards in your workspace show records grouped by status, such as Risk Review, Pending Director Approval, or Approved, so you can see where each request stands at a glance.