Workflow Template
Credit Limit Approval Workflow
Captures a credit limit request with customer details, requested limit, current exposure and payment history. Finance assesses risk and assigns a risk rating, then the request is routed for approval based on the requested limit against a threshold. Approved requests record the approved limit, conditions and a review date and notify the requester; declined requests notify the requester with the reason.
Credit limit requests stall when they bounce between finance, sales and managers through email with no visibility on risk or status. This workflow captures the request, runs a finance risk assessment, routes approval based on the requested limit against your threshold, and records the outcome with conditions and a review date. Finance teams and approvers run it directly inside assess.one, with requesters notified automatically at every decision point.
Business Outcomes
- Cuts credit approval turnaround from days to hours
- Removes manual chasing of approvers via email
- Ensures every request gets a documented risk rating before approval
- Enforces consistent threshold-based routing to the right approval level
- Creates an audit trail of decisions, conditions and review dates
Workflow Steps
Steps
- 1Create Credit Limit Requestcreate record
Registers the incoming credit limit request as a record.
- 2Set Status to Receivedupdate record
Marks the request as received.
- 3Finance Risk Assessmentcreate task
Finance reviews the customer's exposure and payment history and assigns a risk rating.
- 4Record Risk Ratingupdate record
Persists the finance team's risk rating and updates status.
- 5Route by Requested Limit Threshold
Requests above the threshold require senior approval; others go to standard finance approval.
requested_limit: "50000"→Request Senior Finance ApprovalDefault→Request Standard Finance Approval - 6Request Senior Finance Approvalrequest approval
High-value requests are routed to senior finance management for approval.
- 7Route Senior Approval Outcome
Branches based on the senior approver's decision.
approval_status: "approved"→Record Approved Limit, Conditions and Review Dateapproval_status: "rejected"→Record Decline ReasonDefault→End - 8Request Standard Finance Approvalrequest approval
Standard requests are routed to finance for approval.
- 9Route Standard Approval Outcome
Branches based on the finance approver's decision.
approval_status: "approved"→Record Approved Limit, Conditions and Review Dateapproval_status: "rejected"→Record Decline ReasonDefault→End - 10Record Approved Limit, Conditions and Review Datecreate task
Captures the approved credit limit, any conditions, and the review date, and marks the request approved.
- 11Update Record as Approvedupdate record
Persists approved limit, conditions, review date and sets status to Approved.
- 12Notify Requester of Approvalsend email
Emails the requester confirming the approved credit limit and review date.
- 13Record Decline Reasoncreate task
Captures the reason for declining the credit limit request.
- 14Update Record as Declinedupdate record
Persists the decline reason and sets status to Declined.
- 15Notify Requester of Declinesend email
Emails the requester with the reason the credit limit request was declined.
- 16Set Status to Under Risk Assessmentupdate record
Marks the request as under risk assessment before finance begins the review.
Fields
- Requester Email*
- Customer Name*
- Requested Credit Limit*
- Current Exposure*
- Payment History Summary*
- Request Status
- +6 more fields
Forms
Credit Limit Request
5 fields
Data Views
Credit Limit Requests
customer_name, requested_limit, risk_rating, request_status +2 more
Dashboard Widgets
Recommended integrations
Setup the following integrations to extend workflow capability.
Send email in the workflow
AWS SES
Similar Workflows
Similar Categories
FAQs
How do I set up the credit limit threshold for routing approvals?
You set the threshold value directly in the Route by Requested Limit Threshold step inside assess.one. Requests above the threshold route to Senior Finance Approval, and requests below route to Standard Finance Approval. You can adjust this figure any time without rebuilding the workflow.
How long does it take to get this workflow live?
Publishing takes minutes. Once published, your finance team can start submitting and approving credit limit requests immediately — there's no implementation project or software install.
Who needs access to this workflow?
Typically requesters (sales or account managers), finance staff who run the risk assessment, and senior finance approvers for high-value requests. You control access and roles for each step inside assess.one, so approvers only see what they need to.
Can I customise the risk assessment step?
Yes. The Finance Risk Assessment and Record Risk Rating steps can be edited to match your own risk categories, scoring method and required fields. You make these changes directly in the platform, no developer needed.
What happens when a request is declined?
The approver records a decline reason, the record status updates to Declined, and the requester is automatically notified with the reason. This keeps a clear record of why credit wasn't extended, useful for future reviews or disputes.
How does the approved limit and review date get recorded?
Once approved, the workflow captures the approved limit, any conditions attached and a review date in the Record Approved Limit, Conditions and Review Date step. This information stays attached to the record so it's visible for future credit reviews.
Can I add extra approval levels beyond senior and standard?
Yes. You can add more routing branches or approval steps directly in assess.one to reflect your organisation's structure, for example a third tier for very large exposures. Changes take effect immediately after you republish.
Do requesters get notified automatically, or does someone need to email them?
Notifications are automatic. The workflow sends the requester an approval or decline notification as soon as the outcome is recorded, so no one has to remember to follow up manually.
Is this workflow suitable for compliance or audit requirements?
Yes. Every step, risk rating, approval decision, condition and review date is recorded against the request, giving you a full audit trail. This makes it straightforward to demonstrate consistent credit control practices during audits.
Ready to use this workflow?
Create a free account and customise this workflow for your business.