Stonework installation quality checklist Workflow

What happens if the stonework fails re-inspection a second time?

The workflow routes back to the stonemason for further rectification, restarting the same cycle: fix the failed checks, record rectification notes and photos, then hand back to the inspector for another re-inspection. This loop repeats as many times as needed until the re-inspection result is a Pass, so a job can go through multiple rectification rounds without losing any history.

Can this handle a job where the overall result is neither a clear pass nor fail?

Yes, the routing step on Overall Result includes an 'otherwise' branch alongside Pass and Fail, so any other value submitted on the form is still routed rather than left unhandled. The same applies to the re-inspection routing step, which also has an 'otherwise' path.

Who is responsible for fixing failed checks, and how are they notified?

The stonemason is assigned a task to rectify the failed checks within 2 days, and the workflow waits for them to record what was done along with rectification photos. Once submitted, that information is saved to the record and the inspector is then assigned a task, due in 1 day, to re-inspect the work.

What does the customer see during a rectification cycle?

The customer receives an initial acknowledgement email with their reference number as soon as the inspection is submitted. They are only emailed again once the job reaches a final Pass status, either directly after the first inspection or after a successful rectification and re-inspection, so they aren't notified of each internal rectification loop.

Where are the Level and Plumb Measurements and photos stored?

Everything submitted on the original request form, including the Level and Plumb Measurements and photos, is saved directly on the inspection record as soon as it's created. Rectification photos and re-inspection notes are added to that same record later, so the full history sits in one timeline per job.

Can the checklist items be customised for different stonework types?

Yes, a workspace can describe the change it wants in plain English or edit the checklist steps directly in the workflow editor, and earlier versions are kept. This makes it possible to adjust or add checklist items, such as different criteria for cladding versus retaining walls, without needing a development project.

Does the customer need to log into anything to track their inspection?

No account is required; the customer takes part through the public request form and any emailed forms and updates. Each inspection record has its own reference number and status so the customer can be identified and updated by email at each key stage.

How do we track how many jobs are currently stuck in rectification?

Every inspection record carries a status such as Submitted, Rectification, or Passed, and table views and dashboards group records by that status. This makes it straightforward for a workspace to see, at a glance, how many jobs are currently in the rectification loop versus fully passed.

Can rectification tasks be assigned to a specific team member rather than a role?

Tasks and approvals in the workflow are assigned to team members within the workspace, so the stonemason and inspector tasks can be directed to the specific people responsible for that job. Workspace admins manage who is available to be assigned these tasks.