Information Technology
IT workflows covering service requests, access, changes, support, approvals, and controlled delivery of technology services.
Information Technology Templates(14)
Major Incident Review Workflow
Captures a major incident's timeline, impact, and response; guides the review team through root cause and corrective/preventive action analysis; routes findings to management for a close/further-investigation decision; and notifies action owners once approved.
IT Asset Lifecycle Workflow
Tracks an IT asset from receipt through inventory registration, assignment, user acknowledgement, return inspection, and routing to redeployment, repair, or secure disposal — updating the asset register and notifying the owner at key transitions.
Backup and Restore Request Workflow
Handles employee requests to restore backed-up data. Captures the request, has IT verify authorisation and backup availability, decides whether to proceed directly or hold for data owner sign-off (when the restore would overwrite current data), performs the restore, has the requester validate the outcome, and closes the request with a notification.
Patch Management Workflow
Manages the end-to-end lifecycle of a software patch: intake from the requester, IT review and testing, risk-based change approval (IT lead for low risk, change manager for high risk/impact), scheduled deployment, outcome recording (successful or failed/rolled back with remediation), and requester notification.
Software Release Management Workflow
Manages a software release from submission through security/operational review, approval, deployment, and validation. Failed deployments trigger a rollback task and return to the requester for fixes; successful deployments are confirmed and communicated to the requester and stakeholders.
IT Equipment Request Workflow
Employees submit IT equipment requests (laptop, monitor, phone, etc.) specifying type, specs, business need and required date. The request goes to the employee's manager for approval, then to procurement approval if a purchase is required. Approved equipment is allocated or purchased, configured, and logged in the asset register, and the employee is notified when it's ready. Rejections at any stage notify the employee with the reason.
Vulnerability Remediation Workflow
Tracks a reported vulnerability from intake through validation, prioritisation, owner assignment, remediation planning or risk acceptance, fix verification, and closure. Applies a severity-based due date so overdue items can be escalated.
Security Incident Response Workflow
Enables a security team to intake suspected cyber events, automatically classify severity, assign a responder to contain/investigate/eradicate the threat, escalate high-severity events, assess breach notification requirements, and record lessons learned before closing the incident.
Software Access Request Workflow
Employees request access to applications by specifying the user, application, access level, business justification, and whether privileged access is needed. The request goes through manager approval, then system owner approval, with an additional security review for privileged access requests. On full approval, access is provisioned, verified, and the user is notified. If rejected at any stage, the request is returned to the requester with the reason.
IT Problem Management Workflow
Manages the lifecycle of an IT problem record from intake through root cause analysis, corrective action, optional change request, verification, knowledge base update, and closure with owner notification.
IT Incident Management Workflow
Captures reported IT incidents, uses AI to prioritise them, assigns the right engineer, supports diagnosis and escalation to a senior engineer if needed, and on resolution notifies affected users, confirms recovery and closes the incident.
User Access Request Workflow
End-to-end workflow for requesting, approving, provisioning, and auditing user access to systems or resources. Covers requester details, resource and permission specification, business justification, manager and system-owner approvals, IT provisioning, access verification, and automated notifications.
IT Change Management Workflow
End-to-end IT change management workflow covering change request intake, risk and impact assessment, technical review, approval, scheduling, implementation, validation, and post-change review.
IT Service Request Workflow
End-to-end IT service request workflow covering submission, triage, approval where required, assignment, fulfilment, user communication, validation, and closure.