Information Technology
IT workflows covering service requests, access, changes, support, approvals, and controlled delivery of technology services.
Information Technology Templates(9)
IT Equipment Request Workflow
Employees submit IT equipment requests (laptop, monitor, phone, etc.) specifying type, specs, business need and required date. The request goes to the employee's manager for approval, then to procurement approval if a purchase is required. Approved equipment is allocated or purchased, configured, and logged in the asset register, and the employee is notified when it's ready. Rejections at any stage notify the employee with the reason.
Vulnerability Remediation Workflow
Tracks a reported vulnerability from intake through validation, prioritisation, owner assignment, remediation planning or risk acceptance, fix verification, and closure. Applies a severity-based due date so overdue items can be escalated.
Security Incident Response Workflow
Enables a security team to intake suspected cyber events, automatically classify severity, assign a responder to contain/investigate/eradicate the threat, escalate high-severity events, assess breach notification requirements, and record lessons learned before closing the incident.
Software Access Request Workflow
Employees request access to applications by specifying the user, application, access level, business justification, and whether privileged access is needed. The request goes through manager approval, then system owner approval, with an additional security review for privileged access requests. On full approval, access is provisioned, verified, and the user is notified. If rejected at any stage, the request is returned to the requester with the reason.
IT Problem Management Workflow
Manages the lifecycle of an IT problem record from intake through root cause analysis, corrective action, optional change request, verification, knowledge base update, and closure with owner notification.
IT Incident Management Workflow
Captures reported IT incidents, uses AI to prioritise them, assigns the right engineer, supports diagnosis and escalation to a senior engineer if needed, and on resolution notifies affected users, confirms recovery and closes the incident.
User Access Request Workflow
End-to-end workflow for requesting, approving, provisioning, and auditing user access to systems or resources. Covers requester details, resource and permission specification, business justification, manager and system-owner approvals, IT provisioning, access verification, and automated notifications.
IT Change Management Workflow
End-to-end IT change management workflow covering change request intake, risk and impact assessment, technical review, approval, scheduling, implementation, validation, and post-change review.
IT Service Request Workflow
End-to-end IT service request workflow covering submission, triage, approval where required, assignment, fulfilment, user communication, validation, and closure.